Return & Refund Policy

Overview

At Clovis Bicycle, we want you to be satisfied with your purchase. Our return and refund policy allows eligible products to be returned within 30 days of delivery.

If 30 days have passed since your order was delivered, your item may no longer be eligible for a return or exchange, except where otherwise required by applicable law.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it.
Be in its original packaging.
Include all original accessories, parts, manuals, and other included items.
Include proof of purchase or your order information.

Please contact us before sending any product back. Do not send your purchase to the manufacturer unless specifically instructed by Clovis Bicycle.

Non-Returnable Items

Certain products may not be eligible for return for safety, hygiene, or product-specific reasons.

Non-returnable items may include:

Gift cards
Downloadable digital products
Personalized or custom-made products
Used or opened hygiene or personal-care products
Hazardous materials or products restricted by applicable law
Final-sale or clearance items, where stated at the time of purchase

Additional product-specific exclusions may apply and will be identified where applicable. These exclusions are subject to applicable consumer protection laws.

Partial Refunds

In certain situations, a partial refund may be appropriate where permitted by applicable law, including when:

An item shows signs of use beyond reasonable inspection.
An item is returned without its original packaging or included accessories.
An item is damaged or missing parts for reasons not caused by Clovis Bicycle.
The condition of the returned item has significantly changed after delivery due to misuse, improper care, or damage.

Return requests submitted after the 30-day return window may be ineligible unless an exception is required by applicable law or approved by Clovis Bicycle.

Any reduction in a refund will be assessed based on the condition of the returned item and applicable law.

Refunds

Once your returned item is received and inspected, we will email you to confirm receipt of the returned product.

We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be issued to your original payment method.

Refund Processing Time: Up to 14 days after refund approval. Your bank, credit card company, or payment provider may require additional time before the refund appears in your account.

The 14-day period refers to our refund processing timeframe. The time required for the funds to appear in your account may vary depending on your payment provider.

Late or Missing Refunds

If you have not received your refund:

Check your bank or payment account again.
Contact your credit card company or payment provider, as processing times can vary.
Contact your bank to confirm whether the refund is pending.
If you have completed these steps and still have not received your refund, contact us.

Email: support@clovisbicycle.shop

Sale Items

Unless otherwise stated at the time of purchase, sale or clearance items may be subject to different return conditions.

If a sale item is specifically marked as final sale, it may not be eligible for return or refund, except where otherwise required by applicable law.

Exchanges

We may offer exchanges for products that arrive:

Defective
Damaged
Incorrect
With missing parts

If you need to request an exchange, contact us before sending the product back.

Email: support@clovisbicycle.shop
Phone: +1 559-325-2453

Please provide your order number and, where applicable, clear photographs showing the damage, defect, incorrect item, or missing parts.

We will review your request and explain the available resolution options.

Gifts

If an item was purchased as a gift and shipped directly to you, we may provide an appropriate refund or store credit depending on the circumstances and the original payment method.

If the item was not marked as a gift when purchased, or the purchaser had the order shipped to themselves, any approved refund will normally be issued to the original purchaser and original payment method.

All gift-related returns remain subject to applicable return eligibility requirements and consumer protection laws.

Shipping Returns

Before returning a product, please contact Clovis Bicycle for return instructions and authorization.

Authorized returns should be sent to:

Clovis Bicycle Returns Department
80 W Bullard Ave
Clovis, California 93612
United States

Unless the return is due to a defective, damaged, incorrect, or otherwise improperly supplied product, the customer is generally responsible for return shipping costs, subject to applicable law.

Original outbound shipping charges: Our standard shipping rate is $35 per order. Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

If a refund is approved, any deduction for return shipping costs will be explained to the customer and applied only where permitted by applicable law and the agreed return terms.

For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of an untracked return shipment.

Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, incorrect, or with missing parts, please contact us as soon as possible after delivery.

Please provide:

Your order number
A description of the issue
Clear photographs of the product and packaging, when applicable

We will review the issue and determine an appropriate solution, which may include a replacement, exchange, repair, or refund, subject to applicable law.

Order Cancellations

Orders may be canceled before they enter processing or shipping whenever possible.

Once an order has been shipped, cancellation may no longer be possible. However, an eligible product may still be returned according to this Return & Refund Policy.

If you need to cancel or modify an order, contact our customer support team as soon as possible.

Return Time Zone and Business Hours

Our customer support and return-related processing hours are based on the local time in Clovis, California, United States.

Time Zone: Pacific Time (PT)

Monday–Saturday: 9:00 AM–5:00 PM
Sunday: Closed

Business hours may vary on U.S. federal holidays.

Need Help?

If you have questions about refunds, returns, exchanges, or your order, please contact us.

Clovis Bicycle